Because of health regulations, we’re unable to accept returned earrings.
Note: HERO Sisters Gold Vermeil will wear naturally over time, revealing the colour of Sterling Silver. The speed at which it wears will vary from one wearer to another. Bouvier will offer a re-gilding service at a minimal cost should you require your vermeil to be restored.
TREASURES products are one of a kind, unique global finds. They have been made from old materials, items may have small imperfections and patina due to their age. Each item is hand selected for you, so it is important to choose carefully and take a close look at photos provided as there is no exchange or refund on the items that are listed as Treasures.
Please contact us within 7 days of receiving your order if you wish to return any items.
Firstly, and most importantly, contact us within 7 days to let us know that you’re not completely happy with your purchase. We’ll give you the OK and the details for the return.
Make sure the items are in new condition, unworn and with all original packaging, including your proof of purchase (usually our packing slip from your delivery or your PayPal receipt). If possible, use the original packing carton for the return voyage. We will not be held responsible for any damage in transit caused by poor packing.
What happens next
Once we’ve checked the items, we’ll send you an approval with details of the refund. We can only refund into the same account that was used for the original purchase. We don’t refund any shipping costs.